Customer Service

Everyone who has dealt with the public in a professional capacity, whether in a shop, a train station or the post office, knows that some customers arrive ready to be unhappy.  This was true in Skidmore in 1900, and the Standard reported on the unfortunate interaction in its November 2 edition on page 5:

They Were Very Angry.

Two women – presumably mother and daughter – rode into Skidmore on the freight train last Saturday as the shades of evening were falling fast, and attracted unto themselves more attention in a very short while than generally falls to the lot of strangers during a whole month in our little city.  They were poorly dressed, without a cent of money and wanted to go to some point in Nebraska.  Their baggage had not been put on the train at Burlington Junction, and they had evidently had trouble with the agent up there.  One of them approached the ticket window and asked Station Agent Dodds how she could get the baggage.  Mr. Dodds began instructing her how to proceed, when all at once, without a moment’s warning, she began to tongue-lash him in a manner most astonishing.  She seemed to think the “Q” system was without an honest man in its employ and imagined that the Burlington Junction agent had wired ahead about her.  The mean things she could say was a revelation to Dodds and he would have capitulated in less than two minutes, but she would not listen.

Their next move was to apply to Postmaster Howden for some place to stay until Monday.  He referred them to Mayor Stults; and they immediately considered that they had been insulted, and proceeded to give Mr. Howden an example of their powers as linguists.

Sunday afternoon they left town afoot, going south, on the hunt for an honest agent.